Privacy Policy

Laltin Multipurpose Co-operative Ltd.

Effective Date: June 26, 2026

Last Updated: June 26, 2026

Privacy Policy

Welcome to Laltin Multipurpose Co-operative Ltd. ("Laltin", "we", "our", or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Mart, mobile application, website, and e-commerce services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you create an account, place an order, or use our services, we may collect:

Full Name
Mobile Number
Email Address
Delivery Address
Billing Address
Date of Birth (optional)
Gender (optional)
Government-issued identification (when required)
Membership Number (for cooperative members)

Account Information

Username
Password (stored in encrypted form)
Profile Photo (optional)

Order Information

Products purchased
Order history
Delivery instructions
Purchase preferences
Wishlist items

Payment Information

Payments may be processed through third-party payment providers.

We may collect:

Payment transaction reference
Payment status
Payment method

We do not store your debit card, credit card, or banking passwords on our servers.

Device Information

When you access our services, we may automatically collect:

IP Address
Device type
Browser information
Operating system
App version
Device identifiers
Language preference

Location Information

With your permission, we may collect:

GPS Location
Delivery location
Saved addresses

Location information is used only for:

Delivery services
Finding nearby branches
Improving customer experience

2. How We Use Your Information

We use your information to:

Create and manage your account
Process orders
Deliver purchased products
Verify your identity
Process payments
Provide customer support
Notify you about your orders
Improve our services
Personalize your shopping experience
Detect fraud and abuse
Maintain security
Comply with legal obligations

3. Marketing Communications

With your consent, we may send:

Promotional offers
Discounts
New product announcements
Festival offers
Cooperative news
Membership updates

You may unsubscribe at any time through:

Email unsubscribe link
Mobile app settings
Customer support

4. Cookies and Tracking Technologies

Our website may use cookies to:

Keep you logged in
Remember your preferences
Improve website performance
Analyze website traffic
Provide personalized content

You may disable cookies through your browser settings; however, some features may not function properly.

5. Information Sharing

We do not sell your personal information.

We may share your information with:

Delivery Partners

To deliver your orders.

Payment Providers

To process secure payments.

Service Providers

For:

Cloud hosting
SMS notifications
Email services
Analytics
Customer support

Legal Authorities

Where required by law or government regulations.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

SSL/TLS encryption
Secure servers
Password encryption
Access control
Firewalls
Regular security monitoring

Although we strive to protect your information, no online system is completely secure.

7. Data Retention

We retain personal information only as long as necessary for:

Providing our services
Maintaining transaction records
Legal compliance
Tax requirements
Dispute resolution

When no longer required, your information will be securely deleted or anonymized.

8. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Delete your account
Request deletion of personal data
Withdraw consent
Object to certain processing
Request data portability

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not intended for children under the age of 13 without parental or guardian supervision.

We do not knowingly collect personal information from children.

10. Third-Party Services

Our platform may include links to third-party websites or services.

We are not responsible for the privacy practices or content of these external services. Please review their respective privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will become effective immediately upon posting on our website or mobile application. We encourage users to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Laltin Multipurpose Co-operative Ltd.

Customer Support

📍 Address: Butwal-11, Rupandehi, Nepal
📞 Phone: 071-410194
📧 Email: laltinmcl@gmail.com
🌐 Website: https://laltin.smarten.com.np

13. Consent

By accessing or using the Laltin Multipurpose Co-operative Ltd. Mart and E-commerce Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.